JAM Media ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our services, or interact with us.
Information We Collect
Personal Information You Provide
We collect information you voluntarily provide when you:
- Book photography services
- Contact us via email, phone, or contact forms
- Subscribe to our newsletter or updates
- Interact with us on social media
This may include:
- Name and contact information (email, phone, address)
- Payment information (processed securely through third-party processors)
- Session preferences and special requests
- Communication history and correspondence
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Pages visited and time spent on our site
- Device information and operating system
- Referring websites and search terms used
Photography Session Information
During and after photography sessions, we collect:
- Images and videos created during your session
- Location data for outdoor sessions
- Session notes and client preferences
How We Use Your Information
We use your personal information to:
- Provide Services: Schedule, conduct, and deliver photography services
- Communication: Respond to inquiries, send confirmations, and provide updates
- Payment Processing: Process payments and maintain transaction records
- Service Improvement: Analyze usage patterns to improve our services
- Marketing: Send promotional materials (with your consent)
- Legal Compliance: Meet legal obligations and protect our rights
Third-Party Services
Customer Relationship Management
We use professional CRM software to:
- Store and manage client contact information
- Track communication history
- Schedule appointments and send reminders
- Process payments and manage invoices
- Send automated marketing communications
Our CRM provider's privacy practices are governed by their own privacy policy. We ensure that any third-party service providers maintain appropriate data protection standards.
Other Third-Party Services
We may also use:
- Payment Processors: Stripe, PayPal, or similar services for secure payment processing
- Email Services: For communication and marketing (unsubscribe options always provided)
- Website Analytics: Google Analytics or similar tools to understand website usage
- Cloud Storage: Secure cloud services for image storage and backup
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party services that help us operate our business
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, sale, or transfer of assets
- Consent: When you have given explicit permission
Image Usage and Rights
Promotional Use
Unless you request a private session, we reserve the right to use images from your session for:
- Portfolio and website display
- Social media marketing
- Print and digital advertising
- Professional competitions and publications
Your Rights
- You may request that your session remain private at the time of booking
- You retain full personal usage rights to all purchased images
- We will not use your images for commercial purposes without separate agreement
- You may request removal of your images from our promotional materials
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encrypted data transmission (SSL certificates)
- Secure payment processing
- Regular security updates and monitoring
- Limited access to personal information
- Secure cloud storage with backup systems
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to:
- Provide ongoing services
- Comply with legal obligations
- Resolve disputes and enforce agreements
Typically, we retain:
- Contact Information: For the duration of our business relationship plus 3 years
- Session Images: As specified in your service agreement
- Communication Records: For 7 years for business and legal purposes
- Payment Information: As required by financial regulations
Your Privacy Rights
Depending on your location, you may have the right to:
- Access: Request copies of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Opt-Out: Unsubscribe from marketing communications
- Restriction: Request limitation of how we use your information
To exercise these rights, contact us at contact@canwejam.com.
Cookies and Tracking
Our website may use cookies and similar tracking technologies to:
- Remember your preferences
- Analyze website traffic and usage
- Provide personalized content
- Enable certain website functions
You can control cookies through your browser settings, though some website features may not function properly if cookies are disabled.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.
International Data Transfers
If you are located outside the United States, please note that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Updating the "Last Updated" date at the top of this policy
Contact Information
If you have questions, please contact us:
JAM Media
Email: jeremy@canwejam.com
Phone: 832-979-0019
Website: canwejam.com
